1. Scope of This Policy
This policy covers defective items only. We do not accept returns or exchanges for reasons other than a manufacturing defect or damage that occurred prior to delivery, including but not limited to buyer's remorse, incorrect size selection, or change of mind. All sales of non-defective merchandise are final.
2. What Counts as Defective
An item is considered defective if it:
- Arrived damaged or broken
- Has a manufacturing flaw (e.g., faulty stitching, broken components, malfunctioning parts)
- Does not function as described for its intended use
- Is missing parts that shipped incomplete due to a fulfillment error
3. Reporting a Defect
Customers must report a suspected defect within 14 days of the delivery date shown on the order's tracking information. Reports submitted after this window will not be eligible for replacement or refund.
To report a defect, contact us at travis.adams@adamsedenbranson.com with:
- Order number
- Description of the defect
- Clear photos or video showing the defect
4. Review and Approval
Our team reviews each report and the supporting evidence. If approved, we issue a Return Merchandise Authorization (RMA) number and, if a physical return is required, a prepaid return shipping label. Do not send items back without an RMA number — unauthorized returns may not be processed.
5. Remedy
For approved defect claims, we will first send a replacement of the same item. If a replacement is unavailable (e.g., out of stock or discontinued), we will issue a full refund to the original payment method.
6. Return Shipping Costs
For confirmed defective items, we cover the cost of return shipping and provide a prepaid label. Customers should not incur out-of-pocket shipping costs for verified defects.
7. Non-Defective Returns
Items returned for reasons unrelated to a manufacturing defect (wrong size, changed mind, etc.) are not eligible under this policy and will be declined or returned to the customer at their expense.
8. Processing Time
Once we receive a returned defective item, replacements ship within 5 business days. Refunds are issued to the original payment method within 7–10 business days of approval and may take additional time to appear on your statement depending on your bank or card provider.
9. Contact Us
Questions about this policy or an existing claim can be directed to travis.adams@adamsedenbranson.com. This policy is provided in accordance with Shopify's order and returns management guidelines and may be updated periodically; the version posted on our store at the time of your order governs that order.