Questions, answered
Frequently Asked Questions
A quick guide to how Adams Eden works—from visiting the greenhouse to using the companion app. If you don't see your question here, you can always reach out directly.
Getting started
How do I get started with Adams Eden?+
Download the Adams Eden app from the App Store or Google Play, or explore our website to browse plants, use the Garden Planner, and learn more about our services.
Do you offer consultations?+
Yes! Reach out through the Contact page to schedule a virtual consultation with our team for personalized garden planning advice.
Do you offer delivery services?+
Yes. For many purchases we can arrange delivery depending on your location. Check product pages or reach out via the Contact form for current shipping options.
Shopping online
What plants are available online?+
Our online shop features a curated selection of plants, popular collections, and gardening supplies. New items are added regularly based on season and availability.
How do I know if a plant is in stock?+
On the shop pages, items marked "Out of Stock" are currently unavailable. Inventory is updated regularly—you can also sign up for restock notifications on product pages.
Do you ship plants?+
Shipping options may be limited by season and plant type. During certain times of year we may restrict shipping due to heat or cold stress. Any active shipping options will be shown at checkout.
Adams Eden companion app
What does the app do?+
The Adams Eden companion app helps you track your plants, log purchases, receive watering and frost alerts, and keep a simple journal of your garden. It's designed to enhance your entire gardening experience.
Is the app free?+
We offer a core experience for free. Certain advanced or premium features may require a subscription in the future; we'll always make that clear inside the app.
Do I need an account to use the app?+
You will need a free account to sync your data, back up your plants, and connect purchases to your profile. This helps keep your information private and portable between devices.
Orders, returns, and support
What is your return policy on plants?+
Because plants are living things, returns are handled on a case-by-case basis. If something seems wrong shortly after purchase, contact us as soon as possible with photos and your receipt so we can help troubleshoot.
Who do I contact if I have an issue with my order or app?+
The fastest way is through the Contact page on the website. For app-specific bugs, you can also reach out through the in-app support or include your device details when you contact us.
Still need a hand?
Send us a message with your question, photos, or app feedback and we'll follow up as soon as we can.